Managed Service of Central Help Desk.
Consolidation of Corporate Help Desks.
Implementation of Infrastructure Monitoring Center.
BSM strategy with Proactive Monitoring, Business Service Trees (CMDB) and Smart Incidents.
IT Management Center, Managed Service in the area of technology.
ISO 20000 Certification
ISO/IWC 20000 – 1:2011 Certification.
ISO 20000 and 27000 Certification.
Migration and update of Consolidated Service Desks.
Support for the Managed Services Business of the Service Desk.